🌳 The Oaks – Terms & Conditions
Welcome to our woodland retreat! By booking your stay, you're agreeing to the following terms. They're here to help keep everything magical, fair, and safe for all. ✨
📅 1. Booking & Payment
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A deposit is needed to secure your stay.
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Full payment must be made before check-in.
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Prices are in GBP (£) and include VAT unless stated otherwise.
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Bookings are non-transferable unless agreed in writing.
❌ 2. Cancellation Policy
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Cancel 30+ days before check-in for a full refund (minus a 5% payment provider fee).
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No refunds for late cancellations, no-shows, or early departures.
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Want to change dates? No problem! 💫 You can reschedule for free, just pay the difference if switching seasons.
🕒 3. Check-In & Check-Out
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Check-in: from 3:00 PM (feel free to arrive from 1:00 PM to enjoy the grounds 🌿)
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Check-out: by 11:00 AM
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Fancy a lie-in? Late check-out is available for a fee and subject to availability 😴
🌟 4. Guest Responsibilities
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Follow our house rules 📜
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The lead guest must be 25+ and responsible for the group.
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Don’t exceed the maximum guest number per stay.
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Sorry—no parties, no loud music, no fireworks 🎇
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No smoking anywhere on site 🚭
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Be kind to the nature around you 🍃
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Damages or missing items will be charged 💳
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Use of fireworks or Chinese lanterns = forfeited deposit
🐾 5. Pets
As we have five beloved cats, we’re not dog-friendly 🐈⬛🐈🐈⬛🐈🐈⬛
We hope you understand!
♿ 6. Accessibility
We believe magic should be for everyone 🪄
Our flagship treehouse is wheelchair accessible via a woodland ramp 🌲
It’s still a natural site—please get in touch if you have specific needs.
View our full Accessibility Guide 📘
🏳️🌈 7. Diversity & Inclusion
Everyone is welcome here 💛
We proudly embrace all backgrounds, identities, and abilities.
No judgment. No prejudice. Just warmth, nature, and magic ✨
🏡 8. Maximum Stay
As part of our planning permission, bookings are limited to 7 nights max ⏳
More info here and here.
🤝 9. Third-Party Services
Massage, horse riding, and private chefs are booked separately 🧘♀️🍽🐎
They have their own cancellation policies, so please check with them directly.
🔇 10. Noise Policy
Let’s keep the woods peaceful 🌙
No boomboxes or external speakers allowed.
🚭 11. Smoking Policy
We’re a completely smoke-free site
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Smoking outside: £50 fine per incident
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Smoking indoors: £200 cleaning fee
Thanks for helping us protect this space for everyone 🕊️
💦 12. Hot Tub & Sauna
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Use at your own risk (especially for children—use caution!)
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We don’t recommend under 12s use these, but leave it to your judgment 👶
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Shower first, remove makeup 💄
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Dirty water = £100 deep clean charge from your deposit
🎾 13. Tennis
🏸 Lawn & table tennis gear is in the box by the court.
📅 Don’t forget to book your slot!
🏊 14. Swimming Pool
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Children’s swim times must be pre-booked in 1-hour slots (09:00–21:00)
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No lifeguards on duty—swim safe!
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The pool bathroom is shared with guests from Beaver’s Den and Professor’s Cottage.
📦 15. Forgotten Property
We’re happy to return your lost treasures!
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£14 handling fee (paid to our lovely cleaner)
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Plus postage 🚚📬
🛡️ 16. Liability & Indemnity
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The Oaks is not responsible for injury, loss, or theft during your stay.
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Use facilities like hot tubs, BBQs, and firepits at your own risk 🔥
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Please ensure you have appropriate travel insurance 🧳
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Safety instructions must always be followed 👣
Contact
If you have any queries on our privacy policy, feel free to reach out.
VAT Registration Number : 485 6565 40
+44- 75 11 22 33 75