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Terms & Conditions

Please read these terms and conditions carefully before using this site. Booking with us means you agree to each and every one of these terms and conditions and this constitutes a legally binding agreement.

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 Cancellation Policy

We operate a semi-flexible cancellation policy. If you need to cancel your reservation, as long as you cancel within one month of the booking, you are entitled to a full refund. 

Limit on Length of Stay

 

As part of the planning permission from South Oxfordshire District Council allowing us to rent out the treehouse, we are able to accept bookings of up to 7 nights in length. (Detailed report here)

Masseuse, Private Chef &    Horseriding Cancellation

Please note that these are third party services and have their own cancellation policies.

Arrival & Departure

Guests are requested to vacate the property by 10am to give us the chance to prepare the room for the next guests. Rooms are therefore not normally ready for occupancy before 3pm. We will however do our utmost to have rooms ready as soon as possible. Please feel free to arrive earlier than 3pm to enjoy the facilities and we can store your luggage until the treehouse is ready. If you would like to come earlier however, please make sure we are informed and expecting you.

No Smoking Property

In order to protect both our guests and residents from the dangers of second-hand smoke, Cedar Hollow @ The Oaks operates a fully "no smoking" policy.  All private as well as public areas are non-smoking. Should guests be found to smoke in the property ,we reserve the right to enforce a fine of £50 per offence. If smoking occurs in the room, the fine will be £200 to pay for a deep clean.

Hot Tub & Sauna

The Hot Tub and Sauna are used at your own risk. Be aware of health and safety risks of the temperatures for children. We do not recommend children below 12 years of age use these facilities but we let you determine your own risk profile.

Water in Sauna is replaced in between every guest and there is a £100 charge per booking to include it as part of the booking.

Tennis

Rackets and balls for both lawn tennis as well as table tennis are available in the storage box in the tennis court. Please make sure to book your times 

Swimming times

Children's swim times must be pre-booked within the 1 hour timeslots available (09.00-21:00hrs). No lifeguards on duty so swimming is at your own risk

Noise Pollution

We ask that our guests be considerate of our neighbours and cease noisy activity after 10pm. We also do not allow any boomboxes or external speakers on site without prior arrangement.

 

Fireworks and Chinese Lantern Balloons

Fireworks and Chinese Lantern Balloons are strictly prohibited. Deposit will be forfeighted if either are used.

Special requirements

We have made provisions for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please contact us. 

We are unfortunately not pet friendly

Unfortunately, we do not allow pets including dogs on site.

Forgotten Property

 

If items are forgotten in the treehouse, we are more than happy to send them on. We charge £14 + P&P. Please understand that the £14 all goes towards the cleaner as that is her actual rate pro rata for the time it takes to package and ship the item(s) back to you.

Contact

If you have any queries on our privacy policy, feel free to reach out.

+44- 75 91 92 93 94

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