top of page
oxford Punting1.jpg

Terms & Conditions

Please read these terms and conditions carefully before your visit. Booking with us means you agree to each and every one of these terms and conditions and this constitutes a legally binding agreement.

  • Facebook
  • Instagram

🌳 The Oaks – Terms & Conditions

Welcome to our woodland retreat! By booking your stay, you're agreeing to the following terms. They're here to help keep everything magical, fair, and safe for all. ✨

📅 1. Booking & Payment

  • A deposit is needed to secure your stay.

  • Full payment must be made before check-in.

  • Prices are in GBP (£) and include VAT unless stated otherwise.

  • Bookings are non-transferable unless agreed in writing.

❌ 2. Cancellation Policy

  • Cancel 30+ days before check-in for a full refund (minus a 5% payment provider fee).

  • No refunds for late cancellations, no-shows, or early departures.

  • Want to change dates? No problem! 💫 You can reschedule for free, just pay the difference if switching seasons.

🕒 3. Check-In & Check-Out

  • Check-in: from 3:00 PM (feel free to arrive from 1:00 PM to enjoy the grounds 🌿)

  • Check-out: by 11:00 AM

  • Fancy a lie-in? Late check-out is available for a fee and subject to availability 😴

🌟 4. Guest Responsibilities

  • Follow our house rules 📜

  • The lead guest must be 25+ and responsible for the group.

  • Don’t exceed the maximum guest number per stay.

  • Sorry—no parties, no loud music, no fireworks 🎇

  • No smoking anywhere on site 🚭

  • Be kind to the nature around you 🍃

  • Damages or missing items will be charged 💳

  • Use of fireworks or Chinese lanterns = forfeited deposit

🐾 5. Pets

As we have five beloved cats, we’re not dog-friendly 🐈‍⬛🐈🐈‍⬛🐈🐈‍⬛
We hope you understand!

♿ 6. Accessibility

We believe magic should be for everyone 🪄
Our flagship treehouse is wheelchair accessible via a woodland ramp 🌲
It’s still a natural site—please get in touch if you have specific needs.
View our full Accessibility Guide 📘

 

 

🏳️‍🌈 7. Diversity & Inclusion

Everyone is welcome here 💛
We proudly embrace all backgrounds, identities, and abilities.
No judgment. No prejudice. Just warmth, nature, and magic ✨

🏡 8. Maximum Stay

As part of our planning permission, bookings are limited to 7 nights max ⏳
More info here and here.

🤝 9. Third-Party Services

Massage, horse riding, and private chefs are booked separately 🧘‍♀️🍽🐎
They have their own cancellation policies, so please check with them directly.

🔇 10. Noise Policy

Let’s keep the woods peaceful 🌙
No boomboxes or external speakers allowed.

🚭 11. Smoking Policy

We’re a completely smoke-free site

  • Smoking outside: £50 fine per incident

  • Smoking indoors: £200 cleaning fee
    Thanks for helping us protect this space for everyone 🕊️

 

💦 12. Hot Tub & Sauna

  • Use at your own risk (especially for children—use caution!)

  • We don’t recommend under 12s use these, but leave it to your judgment 👶

  • Shower first, remove makeup 💄

  • Dirty water = £100 deep clean charge from your deposit

🎾 13. Tennis

🏸 Lawn & table tennis gear is in the box by the court.
📅 Don’t forget to book your slot!

 

🏊 14. Swimming Pool

  • Children’s swim times must be pre-booked in 1-hour slots (09:00–21:00)

  • No lifeguards on duty—swim safe!

  • The pool bathroom is shared with guests from Beaver’s Den and Professor’s Cottage.

 

📦 15. Forgotten Property

We’re happy to return your lost treasures!

  • £14 handling fee (paid to our lovely cleaner)

  • Plus postage 🚚📬

 

🛡️ 16. Liability & Indemnity

  • The Oaks is not responsible for injury, loss, or theft during your stay.

  • Use facilities like hot tubs, BBQs, and firepits at your own risk 🔥

  • Please ensure you have appropriate travel insurance 🧳

  • Safety instructions must always be followed 👣

Contact

If you have any queries on our privacy policy, feel free to reach out.

VAT Registration Number : 485 6565 40

+44- 75 11 22 33 75

bottom of page