Terms & Conditions

Flexible Cancellation

 

Our flexible 48-hour cancellation policy means you can cancel within 48 hours of arrival with no charge. All we ask is that at the time of booking, you pay for your booking. Then, if you need to cancel your reservation, as long as you cancel by 12pm, 48 hours prior to arrival, we will refund you your entire deposit. If you cancel within 48 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged. 

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Limit on Length of Stay

 

As part of the planning permission from South Oxfordshire District Council allowing us to rent out the treehouse, we are able to accept bookings of up to 7 nights in length. (Detailed report here)

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Masseuse & Horseriding Cancellation

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Please note that these are third party services and have their own cancellation policies.

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Arrival & Departure

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Guests are requested to vacate the property by 10:30am to give us the chance to prepare the room for the next guests. Rooms are therefore not normally ready for occupancy before 15.00hrs. We will however do our utmost to have rooms ready as soon as possible. Please feel free to arrive earlier than 15.00hrs to enjoy the facilities and we can store your luggage until the treehouse is ready.

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No Smoking Property

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In order to protect both our guests and residents from the dangers of second-hand smoke, Cedar Hollow @ The Oaks operates a fully "no smoking" policy.  All private as well as public areas are non-smoking. Should guests be found to smoke in the property ,we reserve the right to enforce a fine of £50 per offence. If smoking occurs in the room, the fine will be £200 to pay for a deep clean.

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Hot Tub & Sauna

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The Hot Tub and Sauna are used at your own risk. Be aware of health and safety risks of the temperatures for children. We do not recommend children below 12 years of age using these facilities but we let you determine your own risk profile.

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Water in Sauna is replaced in between every guest and there is a £100 charge per booking to include it as part of the booking.

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Tennis

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Rackets and balls for both lawn tennis as well as table tennis are available in the storage box in the tennis court. Please make sure to book your times ​

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Swimming times

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Children's swim times must be pre-booked within the 30 minutes' slots available (09.00-21:00hrs). No lifeguards on duty so swimming is at your old risk

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Special requirements

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We have made provisions for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please contact us. 

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We are unfortunately not pet friendly

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Unfortunately, we do not allow pets including dogs on site.

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