🌳 The Oaks – Terms & Conditions

Welcome to our woodland retreat! By booking your stay, you're agreeing to the following terms. They're here to help keep everything magical, fair, and safe for all. ✨

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📅 1. Booking & Payment

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• A deposit is needed to secure your stay.

• Full payment must be made before check-in.

• Prices are in GBP (£) and include VAT unless stated otherwise.

• Bookings are non-transferable unless agreed in writing.

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❌ 2. Cancellation Policy

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• Cancel 30+ days before check-in for a full refund (minus a 5% payment provider fee).

• No refunds for late cancellations, no-shows, or early departures.

• Want to change dates? No problem! 💫 You can reschedule for free, just pay the difference if switching seasons.

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🕒 3. Check-In & Check-Out

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• Check-in: from 3:00 PM (feel free to arrive from 1:00 PM to enjoy the grounds 🌿)

• Check-out: by 11:00 AM

• Fancy a lie-in? Late check-out is available for a fee and subject to availability 😴

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🌟 4. Guest Responsibilities

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• Follow our house rules 📜

• The lead guest must be 25+ and responsible for the group.

• Don’t exceed the maximum guest number per stay.

• Sorry—no parties, no loud music, no fireworks 🎇

• No smoking anywhere on site 🚭

• Be kind to the nature around you 🍃

• Damages or missing items will be charged 💳

• Use of fireworks or Chinese lanterns = forfeited deposit

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🐾 5. Pets

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As we have five beloved cats, we’re not dog-friendly 🐈‍⬛🐈🐈‍⬛🐈🐈‍⬛
We hope you understand!

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♿ 6. Accessibility

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We believe magic should be for everyone 🪄
Our flagship treehouse is wheelchair accessible via a woodland ramp 🌲
It’s still a natural site—please get in touch if you have specific needs.
View our full Accessibility Guide 📘

 

 

🏳️‍🌈 7. Diversity & Inclusion

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Everyone is welcome here 💛
We proudly embrace all backgrounds, identities, and abilities.
No judgment. No prejudice. Just warmth, nature, and magic ✨

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🏡 8. Maximum Stay

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As part of our planning permission, bookings are limited to 7 nights max ⏳
More info here and here.

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🤝 9. Third-Party Services

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Massage, horse riding, and private chefs are booked separately 🧘‍♀️🍽🐎
They have their own cancellation policies, so please check with them directly.

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🔇 10. Noise Policy

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Let’s keep the woods peaceful 🌙
No boomboxes or external speakers allowed.

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🚭 11. Smoking Policy

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We’re a completely smoke-free site

• Smoking outside: £50 fine per incident

• Smoking indoors: £200 cleaning fee
  Thanks for helping us protect this space for everyone 🕊️

 

💦 12. Hot Tub & Sauna

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• Use at your own risk (especially for children—use caution!)

• We don’t recommend under 12s use these, but leave it to your judgment 👶

• Shower first, remove makeup 💄

• Dirty water = £100 deep clean charge from your deposit

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🎾 13. Tennis

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🏸 Lawn & table tennis gear is in the box by the court.
📅 Don’t forget to book your slot!

 

🏊 14. Swimming Pool

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• Children’s swim times must be pre-booked in 1-hour slots (09:00–21:00)

• No lifeguards on duty—swim safe!

• The pool bathroom is shared with guests from Beaver’s Den and Professor’s Cottage.

 

📦 15. Forgotten Property

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We’re happy to return your lost treasures!

• £14 handling fee (paid to our lovely cleaner)

• Plus postage 🚚📬

 

🛡️ 16. Liability & Indemnity

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• The Oaks is not responsible for injury, loss, or theft during your stay.

• Use facilities like hot tubs, BBQs, and firepits at your own risk 🔥

• Please ensure you have appropriate travel insurance 🧳

• Safety instructions must always be followed 👣