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FAQ

We have collated all the questions we have received from our guests over the years here.

If your question is not answered here then feel free to whatsapp us on:

075 11 22 33 75

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How do I access the property?

Check-in is fully automated and we operate an electronic key self-check-in system. Full instructions can be accessed here

Are you dog friendly?

I'm afraid we are not.

Do you provide linen and towels?

All necessary linen is provided. Expect the same level of internal finish as you would get at a 5* hotel.

One large towel and one small towel per person are made available. If the jacuzzi was included in your stay, one further

Is there a hair dryer?

Yes there is

Do you provide a children's cot?

Yes, this can be added upon request

 Cancellation Policy

We operate a semi-flexible cancellation policy. If you need to cancel your reservation, as long as you cancel within one month of the booking, you are entitled to a full refund. 

Masseuse, Private Chef &    Horseriding 

Please note that these are third party services and have to be booked directly. Refer to our website for details

Arrival & Departure

Guests are requested to vacate the property by 10am to give us the chance to prepare the room for the next guests. Rooms are therefore not normally ready for occupancy before 3pm. We will however do our utmost to have rooms ready as soon as possible. Please feel free to arrive earlier than 3pm to enjoy the facilities and we can store your luggage until the treehouse is ready. If you would like to come earlier however, please make sure we are informed and expecting you.

Noise Pollution

We ask that our guests be considerate of our neighbours and cease noisy activity after 10pm. We also do not allow any boomboxes or external speakers on site without prior arrangement.

No Smoking Property

In order to protect both our guests and residents from the dangers of second-hand smoke, Cedar Hollow @ The Oaks operates a fully "no smoking" policy.  All private as well as public areas are non-smoking. Should guests be found to smoke in the property ,we reserve the right to enforce a fine of £50 per offence. If smoking occurs in the room, the fine will be £200 to pay for a deep clean.

Hot Tub & Sauna

The Hot Tub and Sauna are used at your own risk. Be aware of health and safety risks of the temperatures for children. We do not recommend children below 12 years of age use these facilities but we let you determine your own risk profile.

Water in Sauna is replaced in between every guest and there is a £100 charge per booking to include it as part of the booking. An extra set of towels will be left for you in the sauna room if you have included this in your booking.

Tennis  Rackets and Balls

Rackets and balls for both lawn tennis as well as table tennis are available in the storage box in the tennis court. Please make sure to book your times 

Swimming times

Children's swim times must be pre-booked within the 1 hour timeslots available (09.00-21:00hrs). No lifeguards on duty so swimming is at your own risk

Fireworks and Chinese Lantern Balloons

Fireworks and Chinese Lantern Balloons are strictly prohibited. Deposit will be forfeighted if either are used.

Is the site wheelchair friendly?

We have made provisions for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please contact us. While we have tried our best, please do bare in mind that this is a woodland location making it slightly difficult. 

Forgotten Property

 

If items are forgotten in the treehouse, we are more than happy to send them on. We charge £14 + P&P. Please understand that the £14 all goes towards the cleaner as that is her actual rate pro rata for the time it takes to package and ship the item(s) back to you.

Contact

If you have any queries on our privacy policy, feel free to reach out.

+44- 75 11 22 33 75

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