Privacy Policy

🧾 What Information We Collect

 

Most of the data we hold is shared by you—either at the time of booking or during conversations with our team. This may include:

• 👤 Name, title, gender, and date of birth

• 🏡 Home address, email address, and phone numbers

• 💼 Job title, employer, and work contact details

• 👫 Partner or family details (if relevant to your stay)

• 💌 Your contact preferences

• 🗣️ Records of emails, chats, or meetings

• 🧠 Your interests (especially if you’ve shared them with us during your visit)

• 🔁 Updates you've made to your contact information

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🎯 How We Use Your Information

 

Unless you ask us not to, we may use your details to:

• ✅ Provide the services or information you've requested

• 📬 Send you updates, newsletters, or exclusive offers

• 💫 Let you know about new experiences or magical happenings at The Oaks

We promise never to send anything spammy, and you can opt out anytime. 💌

 

📊 Data Analysis & Improving Our Website

 

To make sure our communications are relevant and our website is useful, we may use tools such as:

• 📈 Google Analytics (to understand how people use our website)

• 📬 Email tracking (to see which messages get opened or clicked)

• 🌐 Website cookies (more on this below)

We don’t use this information to track individuals or store sensitive data—just to keep things running smoothly and improve your experience.

 

🌍 Links to Other Websites

 

Our site may link to other helpful websites. Please note:
This policy only applies to The Oaks / Cedar Hollow.
If you click away to another site, they may have different rules—so check their privacy policies too.

 

✍️ Your Rights

 

You’re always in control of your data. You can:

• 🚫 Ask us to stop using your data for specific types of communications

• 🧾 Request a copy of the data we hold about you

• 🛠️ Update your contact details at any time

Just get in touch with us via the website and we’ll help right away.

 

📣 If You Have Concerns

 

If you ever feel something isn’t right with how your data is handled, you can:

• Contact us directly via our Contact page

• Or raise a concern with the UK’s Information Commissioner’s Office: www.ico.org.uk

 

🔁 Changes to This Policy

 

We may occasionally update this policy to keep it clear and accurate. If we make any major changes, we’ll post them right here.

 

💬 Still Have Questions?

We’re happy to help! If something isn’t covered in this statement, just drop us a message and we’ll do our best to clarify.

 

🍪 Cookies

Yes, like most websites, we use cookies. Not the edible kind, unfortunately—but here’s what they do:

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How We Use Cookies

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• Cookies are tiny text files saved to your device when you visit our site

• We use them to see how people use our website so we can keep improving

• We don’t use them to store your name, payment info, or anything sensitive

• Some third-party services (like booking platforms or social media tools) may also use cookies—we can’t control theirs, so check their own policies if you’re concerned